Shipping & Returns

Domestic Shipping

In most cases, orders received after 11:00 am Pacific Time (PT) will be shipped the following business day.

Orders received after 11:00 am PT on Friday won't ship until the following Monday or Tuesday (if there is an observed holiday).

Two-Day, Priority, Express, and Over-Night orders made on Thursday or Friday, do not include Saturday and/or Sunday in the estimated shipping days.

All Pure Desire domestic orders are mailed via United States Postal Service (USPS).

Orders are subject to USPS rules, regulations, and closures, including holidays; orders are not mailed the Thursday and Friday of the Thanksgiving holiday and Christmas Eve and Christmas Day.

Because USPS does not guarantee delivery times, Pure Desire Ministries cannot guarantee delivery times, including Priority, Two-Day, Overnight, and Express Mail services.

Per USPS guidelines, Media Mail services may take 14 work days, or more, to reach its destination.

Express Mail and Overnight orders received after 11:00 am PT, Monday through Thursday, will add an additional shipping day. Additional Days may be added to orders placed on Friday, Saturday, or Sunday.

Any lost, stolen, damaged, unclaimed, or delayed packages as a result of shipping are not subject for refunds or credits through Pure Desire Ministries. In many cases, claims can be filed with USPS for lost, damaged, and delayed parcels. This does not include USPS Media Mail shipping.

Parcels returned to PDMI tagged as "return to sender" or "unable to forward" will be refunded minus the cost of shipping.

International Shipping

Though not available via our store website, a UPS shipping alternative can be requested by emailing Michael Kolb at michaelk@puredesire.org.

Kindly include email, phone number, items, quantities, and desired arrival date. All prices are in United States Dollars.

International orders are mailed via USPS are solely the responsibility of the carrier.

Pure Desire Ministries cannot provide refunds for lost, mis-delivered, or damaged International orders. In many cases, claims can be filed with USPS.

International shipping is not available in every country.

International shipping fees are generally required when an order reaches the intended country's customs port. All customs fees are the responsibility of the recipient.

Inaccurate address information will cause a delay in shipment.

Product Returns

To make a return, please contact Pure Desire, Attn. Michael at (503) 558-2594 or michaelk@puredesire.org.

All returns of merchandise to Pure Desire must be pre-approved or it will be refused and returned.

A 20% restocking fee, minimum of $3, will be deducted from the purchase amount.

The cost of any shipping is at customer's expense. No refund will be provided for shipping.

We cannot accept returns of opened DVD sets or damaged merchandise, due to rough shipping, product use, or otherwise.

Most unopened items in new condition and returned within 30 days, after customer received product, will be eligible for a refund or exchange.

Exchanges of defective DVD discs can be made within 30 days of purchase.